Delivery & Return

Free Cash on delivery available on 1000s of products 

Delivery Options Overview

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

1. Shipping Methods

  • Standard Delivery: Estimated delivery time (e.g., 3-5 business days).
  • Express Delivery: Faster delivery option with additional cost (e.g., 1-2 business days).
  • Local Pickup: Option to pick up orders from your outlet at Ibrahim Plaza, Main Market, Khwazakhela, Swat.

2. Delivery Charges

  • Clear breakdown of delivery charges for each option.
  • Free delivery threshold (e.g., free shipping on orders above a certain amount).

3. Delivery Locations

  • List of areas you deliver to (e.g., nationwide in Pakistan).
  • Any exclusions or special conditions for remote areas.

4. Order Tracking

  • Information about order tracking (e.g., tracking link sent via SMS/email).

5. Delivery Timings

  • Estimated delivery times based on location.
  • Information about weekend or holiday deliveries.

6. Contact Information

Would you like help with the layout, design, or the wording for this section? Or do you want to add more details or features like estimated delivery date calculators?

Small items

Standard delivery Get it in 3-5 working days

Next day delivery Get it next day, 1-3 days a week

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 5 working days

Next day delivery it next day on weekdays

We Offer oCash on Delivery through out Pakistan 

Exchange or Return of Goods

1. Eligibility for Exchange or Return

  • Items must be unused, in original packaging, and with all tags intact.
  • Return request must be made within a specified period (e.g., 7 or 14 days) from the delivery date.
  • Non-returnable items (e.g., earphones for hygiene reasons, gift cards).

2. Conditions for Exchange or Return

  • Defective or damaged items due to manufacturing issues.
  • Incorrect product delivered (e.g., wrong model or color).
  • Change of mind (if applicable, specify any restocking fees).

3. Process for Exchange or Return

  • Contact customer support at inquiry@Cellmall.pk or call 03466607737.
  • Provide order number, reason for return, and photos (if applicable).
  • Approval process timeline (e.g., within 2 business days).

4. Return Shipping Costs

  • Who bears the cost? (e.g., Free return for defective products; customer pays for change of mind).
  • Instructions for sending the product back (e.g., return to your outlet at Ibrahim Plaza, Main Market, Khwazakhela, Swat).

5. Refunds and Processing Time

  • Refund method (e.g., original payment method or store credit).
  • Time required for processing refunds (e.g., within 5-7 business days after receiving the returned item).

6. Contact Information and Support

  • Email: inquiry@Cellmall.pk
  • Phone: 03466607737
  • Outlet Address for Returns: Ibrahim Plaza, Main Market, Khwazakhela, Swat, Khyber Pakhtunkhwa, Pakistan, Postal Code 19110

FAQs

1. Ordering and Payment

  • Q: How can I place an order on Cellmall.pk?
    A: Select the product, add it to your cart, and proceed to checkout. Fill in your details and choose a payment method to complete the purchase.

  • Q: What payment methods are accepted?
    A: We accept Cash on Delivery, Credit/Debit Cards, and Bank Transfers.

2. Shipping and Delivery

  • Q: How long does delivery take?
    A: Standard delivery takes 3-5 business days, while express delivery takes 1-2 business days.

  • Q: Do you offer international shipping?
    A: Currently, we only deliver within Pakistan.

  • Q: How can I track my order?
    A: You will receive a tracking link via SMS or email once your order is dispatched.

3. Returns and Exchanges

  • Q: What is the return policy?
    A: Items can be returned within 7 days if they are unused and in original packaging. For more details, visit our Exchange or Return of Goods page.

  • Q: How do I initiate a return or exchange?
    A: Contact us at inquiry@Cellmall.pk or call 03466607737 with your order number and reason for return.

4. Product and Warranty Information

  • Q: Are your products genuine?
    A: Yes, we offer 100% genuine mobile accessories.

  • Q: Do your products come with a warranty?
    A: Some products come with a manufacturer’s warranty. Please check the product details for warranty information.

5. Contact and Support

  • Q: How can I contact customer support?
    A: You can reach us via email at inquiry@Cellmall.pk or call us at 03466607737.

Need a Help?

  • 03466607737
  • Email: inquiry@Cellmall.Pk

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